Create an account

1. I'm starting a new organization

Are you the first person at your company to use Prostream? If so, create a new organization.

1. Go to my.prostream.app.

2. Select “Create an account.”

3. Enter your information

4. Enter your information and click Register.

2. I was invited by someone from my company

Your account will be created by an administrator. You don’t need to do anything yourself.

1. Look for the email titled “Welcome to Prostream.”

2. Click the link in the email and set a password.

3. Log in at my.prostream.app.

💡 Tip: Didn’t receive the email? Check your spam folder or ask the administrator to verify your email address.

3. I was invited by an external company

Did you receive an invitation from another company? If so, create an account using the link in that invitation email.

⚠️ Note: Use the email address where you received the invitation. You won’t be able to access the project if you use a different email address.

4. I want to move to another organization

Is a colleague accidentally working in a different organization? If so, you can transfer accounts using the transfer feature.

⚠️ Note: The transfer process is irreversible. Make sure all files at the organizational level are backed up before proceeding. Files within projects will remain accessible as usual.

1. The administrator of the correct organization goes to Colleagues → Users → Invite Existing Users.

2. The user to be transferred will receive an email and must confirm the transfer.